Ryde has been ranked the leading operator in Malmö's permit scheme for shared e-scooters for the coming period. The result gives Ryde the largest allocation in the city, an increase from 800 to 1,000 vehicles, and first place ahead of the three other approved operators in Malmö.

The Only Pure Performance Contract in the Nordics

The City of Malmö has introduced a model where the number of e-scooters each operator is allowed to run is decided directly by how well they perform against a set of measurable criteria throughout the period. The evaluation covers:

• Parking compliance across the city
• Adherence to vehicle caps in the most heavily used zones
• The quality and reliability of the data operators report to the city
• How efficiently vehicles are rotated and cleaned up
• Geographic coverage of the service across all of Malmö

No other Nordic city currently runs an equivalent scheme where the entire allocation is decided this way. Most other cities distribute permits and fleet sizes evenly among operators, if not by a tender. In Malmö there are no shortcuts. Four companies compete for the spots each period, and vehicles are allocated by ranking, with the top performer getting the most.

A model like this usually pulls operators in two directions: the busier the fleet, the more the city has to step in. Ryde's results show the opposite. With 43 percent of all trips in Malmö on just under 30 percent of the vehicles, Ryde stood behind only 19 percent of the city's vehicle relocations — one per 5,100 trips, against a market average of one per 2,300, or 55 percent fewer relocations per trip than the Malmö average.

• 43% of all shared e-scooter trips in Malmö are on Ryde — the largest share of any operator
• 55% fewer vehicle relocations per trip than the Malmö market average

Figures are based on the City of Malmö's evaluation data for the period. Trip shares and relocations per trip are Ryde's own calculations from that data; the city reports relocations per 1,000 vehicles.

What the Win Means

Ryde topped the ranking across nearly every criterion, from parking compliance to data quality to rotation rate, the result of a local team working systematically on operations every single day and staying close to the city throughout the period. More riders choose Ryde than any other operator in Malmö, and that's what drives the rotation score. For Ryde, the result is direct confirmation that investing in operations, quality, and local presence pays off exactly where it counts, in competition for market access. The increase from 800 to 1,000 scooters strengthens Ryde's position in Malmö and gives more residents access to the service. At the same time, it shows that a performance based model can work well, both for a city that wants tidy streets and predictable quality, and for an operator that gets to grow when the work delivers results.

"The fact that the City of Malmö bases the entire allocation on actual performance, and that we came out on top of that assessment, is a huge recognition of the work our team puts in every single day." says Tobias W. Balchen, CEO of Ryde Technology.

Part of a Larger Push

Ryde operates in 80+ cities across Norway, Sweden, Finland, and Germany, with a fleet exceeding 120,000 vehicles. The company runs its operations in house in every market, which has been a key driver of Ryde's profitability. Malmö is one of several Swedish markets where Ryde is now strengthening its position, and the win in the performance contract shows that Ryde's operational model is a genuine differentiator, one that holds up, and wins, when competition is decided on pure performance numbers, period after period.

Ryde looks forward to continuing its collaboration with the City of Malmö and to giving even more residents a safe and reliable way to get around on two wheels.