All new customers will be charged to verify a new account. The fee applies in all cities and exists to prevent misuse of the service. The paid amount (3€, 5€, 30kr or 50kr, depending on location) will be added to your account as Ryde Credits that will be used to pay for future trips.
There could be a few reasons for why this happens!
Get in touch and we’ll get back to you as soon as we can.
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