FAQ

Frequently Asked Questions

GENERAL

You will receive 300 Free Credits after registering a new user in Oslo. Free Credits will be available for 20 days. The campaign may be subject to change, however this will not affect already registered customers.

Free Credits may not be used to buy a Ryde Pass and may only be used in the city in which the user was created. Normal Credits will always be deducted before Free Credits.

A new account will be verified to prevent misuse of the service. Your payment card will be charged 50,- and the amount will be used for your next rides. If you are a customer in Oslo you have already received our welcome gift of 300kr and therefore have 350kr to use on our services.

If you are far away from Oslo (~20km) when you register your account you may not receive the Free Credits. If this happened to you and your user is already registered, please contact our support.

All up to date prices are listed in the app.

We currently operate in Oslo, Bergen, Trondheim, Stavanger & Kristiansand.

If you experience any issues with the app not working as intended, please send a report by pressing the “!” icon in the bottom right of the app.

You will not be charged until the trip has ended in the app and we can adjust the payment before the ride is complete as we are dealing with your report.

Additionally, any trip has a max charge and we can refund any excessive deductions so you never have to worry if you encounter any issues.

Please read more about what to do if you can’t end your ride here.   

A Ryde Pass allows you to ride for as much as you’d like for 30 days. You can read more about this in our app, or in our T&C’s here.

You can cancel your subscription in our app (via Menu > Profile).

No, this is strictly forbidden.

We strongly recommend wearing a helmet for your own safety.

No, this is strictly forbidden and punishable by law.

We highly recommend making a report directly in the app as they will always be prioritized over any other support channel. If you do wish to send us an e-mail you may however do so by sending an e-mail to support@ryde-technology.com and we’ll get back to you within 72 hours.

We currently provide support in Norwegian/English.

Please make sure your telephone number is correct and can receive SMS messages. If the problem persists, please contact support.

FUNCTIONALITY

You can end your trip anywhere you want inside the operational area! The only exception is areas marked with a red layer which indicates a no parking zone. These are used to keep scooters free from specific areas (eg parks).

Please make sure to always park your scooter responsibly. This means keeping pathways clear by placing the Ryde eg near designated bike racks.

Please make sure you kick the scooter forward a few times for the scooter to have some speed as the throttle/gas will not otherwise respond.

If you have any problems connecting to the scooter, please try turning on Bluetooth if you haven’t already. You can also try restarting the app and ensure your internet connection is good while standing next to the scooter. Make sure you have the latest phone and app update(s). If the problem persists, please report the issue.

The GPS position may not always be entirely accurate and you might sometimes find that the scooter is not where it is supposed to be. The only advice we can give is to search for the scooter in the vicinity of where it’s showing on the map (and to remember that GPS signals are especially weak if the scooter is not in an open area). If you cannot find the scooter, please mark it as missing by reporting the issue via “Report” > “Parking Issue” > “Not at the GPS location”.

If you suspect someone brought a scooter indoors, please report the scooter as missing via “Report” > “Parking Issue” > “Inaccessible” and we may terminate the user from permanently using our services if/when this has been confirmed.

The app will not recognize if your phone shuts down. In order to end your trip successfully, please make sure the phone has battery.

PAYMENT

Simply add your payment card and you’ll be charged automatically after every ride. You can also top up your account in the Menu to receive free credits when you do so!

We deduct 1kr NOK from your card to confirm that the card is valid. This amount will be added to your credits for your next ride.

A charge of 50,- will be made to verify new users to prevent misuse. These charges will be converted into credits which you can use on our services.

Any more questions?
Feel free to reach out to us via support@ryde-technology.com if you need any help!

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