Parking e-scooters responsibly is a top priority for Ryde, and we are proud to say that we are leading the way in Bergen, Norway when it comes to both ensuring best parking behavior by our customers, and correcting bad parking quickly with our dedicated staff. Our competitors simply can't match our commitment to fast and efficient parking, as evidenced by the Nivel parking report.
To understand the importance of proper parking practice, it's crucial to consider the perspective of both our customers and the people who live and work in the city. Incorrectly parked e-scooters can be a major nuisance for everyone, and a danger for certain groups of the society, which is why we take the issue so seriously. Our goal is to provide the best possible service for the city of Bergen, and all other cities we operate in, and that starts with ensuring that our e-scooters are parked correctly.
At Ryde, we understand that incorrect parking is one of the biggest complaints about e-scooters, and that's why we have made it a priority to have the fewest wrong parkings per trip. Our customers get training inside the app for how to park correctly, and we encourage great parking with an AI driven post-ryde photograph of the parked e-scooter. However, there are many reasons why e-scooters can end up parked in the wrong place, and when that happens, we are there to rectify the situation as quickly as possible with our dedicated staff. The best solution is when advanced technology is combined with physical presence in the city. Technology cannot solve the parking issue alone.
We have a significantly faster response time to correcting incorrect parking than our competitors. This is because we have dedicated teams that work around the clock to make sure that any reports of bad parking are dealt with promptly. Our goal is to correct 100% of all reports within 24 hours, and we are proud to say that we are achieving this goal.
The Nivel parking report clearly shows that Ryde is leading the way in terms of correcting bad parking. The median time in hours needed to fix poor parkings is drastically lower for Ryde than our competitors. This is a testament to the efficiency and dedication of our teams, who are working tirelessly to ensure that the e-scooters are parked in the right place at the right time.
To help illustrate our commitment to responsible parking, we have included the report that shows the number of incorrect parkings per trip and the time it takes to correct incorrect parkings. This report clearly shows that Ryde is performing at a much higher level than our competitors, and that we are the fastest at tidying up after our customers.
In conclusion, Ryde is committed to providing the best possible service to the city of Bergen, and that starts with ensuring that our e-scooters are parked correctly. We have the fewest incorrect parkings per trip, and we are the fastest at correcting bad parkings. All of this is backed up by the Nivel parking report, which clearly shows that Ryde is leading the way in responsible parking. If you are looking for an e-scooter provider that takes responsible parking seriously, look no further than Ryde.