Can't End Ride
What if I can't end my ride?
Firstly, please make sure you are not outside of the allowed parking zone or very close to the edge. Please also make sure that you have a stable internet connection.
If you still can’t end the ride, please
1- Lock the scooter (using the ‘Lock’ button)
2- Send a report in the app, clearly explaining
A) Why you can’t end your ride, e.g. if you receive error messages
B) How long the actual trip lasted
Please note that a report must be sent immediately after you experience any problems. Otherwise, you may not be compensated.
We encourage to send a report instead of an e-mail as reports are considered a higher priority.
Please refrain from sending multiple reports or e-mails. One report is sufficient to deal with your request and several reports or e-mail only increases the response times.