Firstly, please make sure you are not outside of the allowed parking zone or very close to the edge. Please also make sure that you have a stable internet connection.

If you still can’t end the ride, please
1- Lock the scooter (using the ‘Lock’ button)
2- Send a report in the app, clearly explaining why you can’t end your ride (e.g. which error messages you receive)

Your trip will end automatically after 60-65 minutes have passed. If the scooter is outside of the allowed parking zone when this occurs, you may receive a penalty fee of up to 500,- NOK.

Please note that a report must be sent immediately after you experience any problems. Otherwise, you may not be compensated.

We encourage to send a report in the app as they are considered a higher priority.

Please refrain from sending multiple reports or e-mails. One report is sufficient to deal with your request and several reports only increases the response times.